Should My Small Business Switch to VoIP?

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Are you still relying on a traditional landline telephone system for your growing small business? Maybe it’s time to rethink and switch to a more advanced gadget to better support your company’s development. What could be a better alternative? You need a Voice over Internet Protocol or VoIP phone system to lock-in and ensure your company’s success.

Switching to VoIP from a traditional phone system should be a no-brainer in this day and age. However, when this phone system was introduced, it wasn’t exactly considered a reliable or high-quality service. But over the years, VoIP improved so much that its strengths outweighed its weaknesses. 

Eventually, VoIP proved to have more benefits over the traditional phone system, and many small businesses have decided to make the switch.

With that in mind, one question rises: is VoIP a reliable phone system for small business? If your goal is to grow your company with no limits, the answer should be a resounding yes. And to further convince you to utilize VoIP for your business, we give you these five straightforward reasons why you should make the switch:

1. Reduced Communication Costs

Did you know that adapting to VoIP can help you save up to 70% of your monthly communication bills? Sure enough, signing up for a VoIP plan can cost you a few hundred dollars at first depending if you need to purchase IP phones and a getaway device.

But eventually, VoIP’s communication infrastructure will be a great investment to keep your business growing. VoIP gives you low to non-existent long-distance bills, less maintenance and infrastructure costs, minimal fees on customization and extra features like call analysis or auto responders.

With VoIP, you only need to start by having a stable internet connection and laptops or desktop computers—which you probably already have in your office.

2. Improved Mobility and Flexibility

The number of people working from home has been steadily rising in the last years. Of course we all know that this was accelerated by the COVID-19 pandemic. A VoIP system comes with many advantages for remote workers, and it’s perfectly suited for small businesses. Even if you don’t have this type of structure, a VoIP system is flexible enough that it enables you and your employees to work anywhere and on-the-go and as many users as you need or just one or two. 

All you need to do is choose a VoIP provider, install their mobile or desktop devices the required app from your VoIP services provider, and you can already take your phone system anywhere and anytime.

Having this mobile and flexible system allows you and your employees to communicate with your clients without the need to be present in your physical office. You can easily send text messages and receive business calls everywhere. 

3. Increased Productivity

Thanks to the streamlined communications and unified communications, you will see how your employees productivity on the phone increases. Plus you will have access to tons of insightful data to assess performance and productivity.

If your small business provides client-based projects, be aware that your clients would expect you to pick up the phone whenever they call. With VoIP, it will be easier to cater to their in-the-moment needs and always be on the same page as your clients.

4. Increased Data Security

Data security is an important factor for every business. And it’s essential to find a service that can provide authentic protection. Denial of service, war dialing toll fraud, phishing, call interception, spam, and malware are among the security threats that a VoIP phone system can help you fend against. 

VoIP services can help you avoid telecommunications scams and data security threats continually rising over the years. It can help you protect confidential and crucial data by making them inaccessible to unauthorized people.

Data security is made possible by a VoIP service provider using identity management and encryption—something a traditional phone system can’t give you. Your service provider can monitor your data or network security in real-time, and they can give you a heads up whenever your security is breached. 

Other than real-time monitoring, VoIP can also enforce toll-free calls, prevent eavesdropping through call encryption, and secure email deliverability. 

5. Aid for Business Continuity

As a small business owner, you know how precious time is. You also understand how you don’t have enough time to ponder on the “what ifs” once you get in a rough situation and halt business operations. This is where business continuity comes in and how having a VoIP system can help you get back running.

Scaling your business phone system up or down according to your business’ current needs has never been this easier. As mentioned, VoIP enables you to minimize communication costs, improve mobility and flexibility, increase productivity, and enhance data security. All these benefits can support your business’ continuous growth and avoid potential and actual downtimes. 

Communications with your clients are one of the aspects that affect your business continuity. With VoIP,  you don’t have to worry about not keeping up with them during a power outage or if you’re not in your workplace. As long a you have an internet connection, your phone line will always be reachable by your clients.


As you can see, there are numerous benefits you can get from VoIP. This list can go on, but one thing is for sureit outweighs any disadvantages. If you think that a VoIP phone system can keep up with your small business’ needs, let go of the apprehensions that stop you from making the switch and start deploying VoIP now.

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